Information you provide

When you make an enquiry with the Gemmological Association of Australia, we ask you for personal information. We may combine the information you submit with information from other The Gemmological Association of Australia services or third parties in order to provide you with a better experience and to improve the quality of our services. This won’t occur without your consent unless necessary for site security. This data is retained for as long as you have an active account with the Gemmological Association of Australia.

Cookies

When you visit the Gemmological Association of Australia, we send one or more cookies to your device. We use cookies to improve the quality of our service, including for storing user preferences, improving search results and ad selection, and tracking user trends, such as how people search. The Gemmological Association of Australia also uses cookies in its advertising services to help advertisers and publishers serve and manage ads across the web and on the Gemmological Association of Australia services.

Log information

When you access the services of the Gemmological Association of Australia via browser, application, or other clients, our servers automatically record certain information. These server logs may include information such as your web request, your interaction with a service, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or your account. These logs are retained for a period of 30 days and are used for anti-fraud and website security purposes. After this time, these logs are automatically deleted.

Traffic information

When you access the services of the Gemmological Association of Australia via browser, application, or other, clients we record certain information using our traffic analysis tool, Google Analytics. This information is stored in an anonymised manner but does include data such as your web request, your interaction with a service, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or your account. These logs are retained for a period of 26 months and are used for content and marketing planning purposes so that we can improve our content and services. After this time, these logs are automatically deleted.

User communications

When you send an email or other communications to the Gemmological Association of Australia, we may retain those communications in order to process your inquiries, respond to your requests and improve our services. We may use your email address to communicate with you about our services or products but never to send you communications that are not related to your enquiries or that you haven’t opted into.

Affiliated Gemmological Association of Australia services on other sites

We offer some of our services on or through other websites. Personal information that you provide to those sites may be sent to the Gemmological Association of Australia in order to deliver the service. We process such information under this Privacy Policy.

Third Party Applications

The Gemmological Association of Australia may make available third party applications, such as plugins, modules or extensions, through its services. The information collected by the Gemmological Association of Australia when you enable a third party application is processed under this Privacy Policy. Information collected by the third party application provider is governed by their privacy policies.

Location data

The Gemmological Association of Australia offers location-enabled services. If you use those services, the Gemmological Association of Australia may receive information about your actual location (such as GPS signals sent by a mobile device) or information that can be used to approximate a location (such as a cell ID). This data is not recorded without your permission and is not held for any longer than the period required to deliver the specific service.

Other sites

This Privacy Policy applies to the Gemmological Association of Australia’s services only. We do not exercise control over the sites displayed as search results, sites that include the Gemmological Association of Australia applications, products or services, or links from within our various services. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you.

Choices

Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some of the the Gemmological Association of Australia features and services may not function properly if your cookies are disabled.

Information Sharing

The Gemmological Association of Australia only shares personal information with other companies or individuals outside of the Gemmological Association of Australia in the following limited circumstances:

• We have your consent. We require opt-in consent for the sharing of any sensitive personal information.
• If we provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of the Gemmological Association of Australia, its users or the public as required or permitted by law.

If the Gemmological Association of Australia becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will ensure the confidentiality of any personal information involved in such transactions and provide notice before personal information is transferred and becomes subject to a different privacy policy.

Information Security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.

We restrict access to personal information to the Gemmological Association of Australia employees, contractors and agents who need to know that information in order to process it on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution if they fail to meet these obligations.

Accessing And Updating Personal Information

When you use the Gemmological Association of Australia’s services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes.

We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardise the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup drives), or for which access is not otherwise required. In any case, where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Because of the way we maintain certain services, after you delete your information, residual copies may take a period of time before they are deleted from our active servers and may also remain in our backup systems for a period of time.

Enforcement

The Gemmological Association of Australia regularly reviews its compliance with this Privacy Policy. When we receive formal written complaints, it is the Gemmological Association of Australia’s policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between the Gemmological Association of Australia and an individual.